Tips & Tricks of Registration & Navigation
Registration
Preferred Homecare™ is part of the Lincare family of businesses. As a patient of PHC, you now have access to and can register for the patient portal. (The portal link will redirect you to the patient portal landing registration page for all of the Lincare family of businesses, including Preferred Homecare™)
Remember these tips and tricks below to make the registration process smooth and to guarantee accurate access to your account information:
- Have all the following information for creating a patient portal account:
- Enter your legal First Name and Last Name
- Enter your Customer ID without the dashes. You may have multiple account numbers associated with our services. The ID linked to your supply orders is the account number required for creating your patient portal account. Do not use the account number associated with your equipment rental.
- Enter your Date of Birth
For added security, a multifactor identification authentication (MFA) is required during registration alongside your password using either your phone number or email address currently on file.
- An MFA verification will also be required if your last login was more than 31 days ago.
- Once you create your username, it cannot be altered.
Navigation
- After making an insurance update in the patient portal, please allow 2-3 business days for verification and processing by the billing department.
- Insurance updates must be made in sequential order: primary, secondary, then additional insurance.
- To manage your billing communication preferences, navigate to the billing tab and select the alerts section.
- When a billing address is updated, the billing department will need to review it manually before the change is displayed.
Reorders
- After placing a new reorder allow up to 3 business days for your order to be reviewed and processed.
- Each reorder placed must be shipped to the same address. If you wish to have supplies sent to a different address, they must be placed on separate orders.
- Medication reorders are only allowed when a patient has 14 days or less remaining of current medication.
- Durable medical equipment items such as Crutches, Canes, Walkers, Wheelchairs, and other items cannot be ordered via the patient portal.
Key Features of the Portal
- Personalized Dashboard: This dashboard allows patients to:
- Update demographic and insurance information
- Add HIPAA contacts
- Customize communication preferences to sign up for emails and text campaigns
- Secure bill payments and opt into paperless billing.
- Secure Messaging: Patients can send messages to the dedicated Patient Portal support team, ensuring timely, confidential, and efficient communication.
- Easy Reordering Supplies: Patients can request supplies for PAP, O2, INR, and UD medication reorders directly through the portal, making the process more convenient and efficient while minimizing delays.
- Convenient Payments: Patients can securely pay their medical bills and view their billing history, including current and past statements.
- Help Center and Resources: The Patient Portal provides patients with an extensive library of resources and tutorial guides, which can be accessed to enhance their experience and understanding of the Patient Portal.